SUPPORT
Shipping
What are my shipping options?
All orders are shipped within 2 business days unless noted otherwise.
Monday – Friday 8am – 5pm EST.
Orders ship from Los Angeles, CA.
How much does shipping cost?
No matter where you are located in the US - we offer a fixed shipping fee of $3.99. We will cover the rest.
Do you ship internationally?
For now, we are only availabe in the US. However, we are always interested in hearing from you no matter where you are located. Let us know here info@houseofbalance.us or here @houseofbalance.us
Returns and exchanges
How do I place a return or exchange a product?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@houseofbalance.us If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@houseofbalance.us
What's your return policy?
All returns must be processed within 14 days of receiving the order.
How long does it take to process a refund?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, please contact us at info@houseofbalance.us
Payments
What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Another option is to contact us directly at info@houseofbalance.us. We'd be happy to assist you further.
CONTACT
I have a different question.
For questions not in this list please contact info@houseofbalance.us or talk to us on Instagram @houseofbalance.us